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Refund Policy

When does Hungrylark issue refunds?

Refunds are issued by Hungrylark only under the following conditions:

  • The order is canceled by the customer before it is shipped; or

  • The customer receives a damaged, defective, or incorrect product and requests a refund after verification.

Note: Due to the nature of food products, returns are accepted only for damaged, defective, expired, or incorrectly delivered items. Please refer to our Return Policy for complete details.

What amount will be refunded?

If a refund is approved, the amount refunded will be the price paid for the product only.

Shipping and delivery charges are non-refundable unless the refund is due to an error by Hungrylark.

How can I track my refund after returning a product?

Once we receive the returned product, our quality team will inspect it.

After verification, we will notify you via SMS or email on your registered contact details regarding the status of your refund.

How can I track my refund after canceling an order?

If your order is canceled before shipment, you will receive an acknowledgment via SMS or email confirming the cancellation and refund initiation.

Why haven't I received my refund yet even though Hungrylark confirmed it?

If you've received confirmation from Hungrylark, your refund has already been initiated.

Banks and payment gateways may take additional time to process the transaction.

If the refund is delayed, please contact your bank or payment provider using the refund reference number shared by our customer support.

How long will it take to process my refund?

Approved refunds are initiated within 4 working days after the returned product is received and verified.

Depending on your bank or payment provider, it may take 7–10 working days for the amount to appear in your account.

How and where will I receive my refund?

a. Credit Card / Debit Card / UPI / Net Banking

The refunded amount will be credited back to the same payment method used during purchase.

b. Cash on Delivery (COD)

For COD orders, refunds will be made via bank transfer (NEFT/IMPS) or as a Hungrylark Gift Voucher, based on customer preference and verification.

Can I get a refund for part of my order?

Yes.

If your order contains multiple products, you may request a refund for eligible individual items.

However, combo packs or bundled offers must be returned in full. Partial refunds for combo products are not available.

Will Hungrylark refund courier charges for returned items?

If the return is due to a damaged, defective, or incorrect product delivered by Hungrylark, reasonable courier charges may be reimbursed after approval.

Please contact customer support before returning the product.

How can I track my refund?

Once your returned product has been received and inspected, you will receive updates via SMS or email.

You may also contact our customer support for assistance.

Are all products eligible for refund?

Most food products are non-returnable due to hygiene and food safety regulations.

Refunds or replacements are available only if:

  • The product was damaged during delivery.

  • The wrong product was delivered.

  • The product was expired upon delivery.

  • The package was tampered with before delivery.

Refunds are not available if:

  • The product has been opened or consumed.

  • The customer changes their mind after delivery.

  • The product was damaged due to improper storage after delivery.

How do I cancel my order?

To cancel your order:

Orders that have not yet been shipped can be canceled immediately.

If the order has already been shipped, cancellation will not be possible. However, if the delivered product is eligible under our Return Policy, you may request a replacement or refund.

When can my refund request be declined?

Your refund request may be declined if:

  • The returned product does not meet the return eligibility criteria.

  • The product has been opened, consumed, or tampered with.

  • The request is made outside the permitted return period.

  • The issue is not supported by sufficient evidence (such as photos or videos).

  • The product falls under a non-returnable category according to this policy.

Contact Us

Hungrylark

Website: https://hungrylark.in

Email: sales@hungrylark.in

Phone: +91-79044-57005

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

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